Selene Crystal Heel Mule

Shipping Policy

At Kundara, we aim to provide a smooth and reliable delivery experience for every order.

• Customers are welcome to inspect the product upon delivery to ensure the quality and that it matches the order before completing payment.
• If there is any issue related to product quality or manufacturing defects, Kundara will cover all related costs, including shipping fees.
• We work with trusted shipping partners to ensure your order arrives safely and as quickly as possible.

Our goal is to make your shopping experience with Kundara comfortable, transparent, and trustworthy.

Return & Exchange Policy

Your satisfaction is very important to us at Kundara.

If you experience any issue with your order, we are happy to assist with an exchange or refund according to the following conditions:

Exchange & Return Conditions

• You may request an exchange or return within 14 days from the date you receive the order.
• The product must be unused and in its original condition.
• The item must be returned with its original packaging and accessories.

If there is any manufacturing defect or quality issue, Kundara will cover the exchange or refund and all related shipping costs.

For assistance, please contact our customer service team first, and we will respond within 24 hours to resolve the issue quickly.